Privacy Policy

Last updated: 03.07.2026

HVL Hotels Pty Ltd (ABN 94 679 826 816) ("HVLH", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APP) and other applicable State and Territory privacy laws.

We may review and update this Privacy Policy from time to time. Any changes to our policy will be published on our website. You may obtain a copy of our current Privacy Policy from our website or by contacting us using the contact details below.

What is Personal Information?

“Personal information” is information or an opinion about an identified individual or reasonably identifiable individual, whether true or not and whether recorded in material form or not.

What is Sensitive Information?

“Sensitive information” is a sub-category of personal information which includes information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or certain biometric information.

What Personal Information Do We Collect?

We may collect and hold personal information about you when you interact with us. The types of personal information we may collect about you will depend on the nature of our interaction with you (for example, the information will differ depending on whether you are staying at our hotels, subscribing to updates, investing with us, or applying for employment).

Specifically, the personal information we collect and hold may include:

• your name,
• contact details (including your address, email address and phone number)
• your company information (for example, where you make an enquiry on behalf of your company);
• age and/or date of birth;
• occupational and employment details including employment status;
• information from or in connection with your resume or job application if you apply for a position with us;
• company information and details of your investment interests; and
• technical data, which may include IP address, the types of devices you are using to access our websites, browser type, language and operating system.

How Do We Collect Personal Information?

We usually collect your personal information directly from you. We may also collect it from third parties where it is not reasonable or practical to collect it from you directly, or where we are otherwise permitted to do so.

Specifically, we may collect your personal information when:

• you make a booking or enquiry regarding our hotel accommodation, services or facilities;
• you subscribe to our updates or marketing communications;
• you invest with us or enquire about investment opportunities;
• you submit a job application to us;
• you contact us by telephone, email, social media, post or in person; and
• if we are otherwise required or authorised by law.

We may collect sensitive information from time to time (for example, if you participate in our spa experiences or if you provide us with information about your dietary needs). If we collect sensitive information, we will always do so in accordance with the Privacy Act (including asking for your consent where required by the Privacy Act).

Can I Remain Anonymous?

You can always deal with us anonymously or using a pseudonym. However, if you choose to do so, this may affect your ability to access or use some of our services.

Why Do We Collect Your Personal Information?

We collect, hold, use and disclose your personal information for the following purposes:

• to respond to your enquiries;
• to process bookings, payments and provide our hotel accommodation and other products and services to you;
• to manage and enhance our products and services;
• to provide information about our projects, services and investment opportunities;
• to communicate with you where appropriate (including sending marketing and promotional messages and other information which may be of interest to you where you have consented to receive direct marketing);
• to administer our business operations;
• to comply with our legal and regulatory obligations;
• to establish, enforce or protect our rights and resolve disputes with you;
• assist government and law enforcement agencies or regulators;
• to process any application submitted by you, including job applications;
• in connection with a merger, acquisition, financing, business transfer or reorganisation of our business.

We may sometimes use your personal information for purposes not listed in this Privacy Policy. If we do, we will let you know at the time of collection (or as soon as reasonably practicable).

If you choose not to provide us with certain personal information, we may not be able to provide some or all of our services to you.

Direct Marketing

We may use your personal information to send you information about products and services that may interest you. You can opt out at any time by following the unsubscribe instructions in any message we send you.

To Whom Do We Disclose Personal Information?

We may disclose your personal information to the following third parties for the purposes listed above:

• our related companies;
• trading partners and service providers;
• professional service providers and advisors who perform functions on our behalf, such as lawyers and accountants;
• other organisations or individuals who assist us in providing services or to administer our business; and
• government, regulatory authorities or other organisations as required or authorised by law.

When we disclose personal information to third parties, we make all reasonable efforts to ensure that we disclose only relevant information and that it is accurate, complete and up to date and that the third party will comply with the Privacy Act in relation to the use, disclosure and storage of your information.

Disclosure of Personal Information Outside Australia

We generally keep your personal information within Australia. If we do need to share it with someone overseas, we will take reasonable steps to ensure they handle it consistently with the APPs.

Security of Your Personal Information

We take reasonable steps designed to protect your personal information from unauthorised access, misuse, loss or disclosure. These steps include:

• training our staff in how to keep your information safe and secure;
• implementing access controls to ensure your information is only accessible by authorised personnel;
• storing your hard copy and electronic records in secure systems; and
• using trusted contracted service providers (including cloud storage providers).

However, there are always inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties.

If the information we store is no longer required by us for any purpose for which it was collected and is no longer required by law to be retained by us, we will destroy or de-identify the information.

How Can I Access or Correct My Personal Information?

We have measures in place to ensure the information we hold about you is accurate, complete and up to date. You may access or ask us to correct, your personal information at any time by contacting us using the contact details set out below.

Accessing your personal information is free of charge, though we may ask you to cover reasonable out-of-pocket costs for providing access (for example, photocopying or time spent collating large volumes of material).

We will respond to your access or correction request within a reasonable time.

If we decline to give you access to your record or to make a correction as requested, we will explain our reasons in writing. If we decline to correct your information, you can ask us to add a note to your record stating that you believe the information is inaccurate, incomplete, out of date, irrelevant or misleading.

How Can I Make a Complaint?

If you have any concerns about how we have handled your personal information, please contact us using the details below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled your privacy complaint or concern, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC).

Contacting Us

If you have any questions or would like further information about our Privacy Policy, wish to access or correct your personal information, make a complaint about the way we have handled your personal information, or would like to opt out of receiving marketing communications, please contact us:

HVL Hotels Pty Ltd
Email: dominic@hvlhotels.com.au
Phone: (612) 8051 3009
Registered Office: Level 36 Gateway, 1 Macquarie Place, Sydney NSW 2000
Main Office: Level 2, 70-72 Campbell Street, Surry Hills, NSW 2010